Monday-Friday 9am - 5pm PST
Phone: please send us your cellphone number via email or contact form below and we'll call you back during working hours
(Please include order ID for any order related questions)
Are your beach bags completely waterproof?
All our beach bags have a different level of Ingress Protection (IP)
Also known as International Protection ratings, these standards are used to define the levels of sealing effectiveness against intrusion from foreign bodies such as dirt and water.
P63 - Protected from total dust ingress and water spray less than 60 degrees from vertical
IP64 - Protected from total dust ingress and water spray from any direction
IP65 - Protected from total dust ingress and low pressure water jets from any direction
IP66 - Protected from total dust ingress and high pressure water jets from any direction
IP67 - Protected from total dust ingress and immersion between 15 cm and 1 m in depth
What are your shipping options?
Please check them here
What is your return policy?
Please check it here
Do you have a product warranty?
Yes. 1 year. Please check the details here
Where can I buy your products?
you can purchase directly from us here:
- amazon.com - LERO FAMILY LLC
- amazon.au - LERO FAMILY LLC
Or from an authorized retailer that has a proof of purchase of SHYLERO products from LERO FAMILY LLC
How do I reset my TSA approved cable lock that comes with a clear backpack?
Check out this video on our official Youtube channel