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Contacts

Customer Service

Live Chat & Email Support (we reply within 24 hours)

Monday	24 hours
Tuesday	24 hours
Wednesday	24 hours
Thursday	24 hours
Friday	24 hours
Saturday	24 hours (only email)
Sunday	24 hours (only email)

Email (we reply within 24 hours)

customercare@shylero.com

Phone Support (call-back)

Monday-Friday 6am - 2pm EST

Phone: please send us your cell number via email or contact form below and we'll call you back asap during working hours

FAQ

Are your products completely waterproof?

Answer: all our products have a different level of Ingress Protection (IP)

Also known as International Protection ratings, these standards are used to define the levels of sealing effectiveness against intrusion from foreign bodies such as dirt and water.

IP63 - Protected from total dust ingress and water spray less than 60 degrees from vertical
IP64 - Protected from total dust ingress and water spray from any direction
IP65 - Protected from total dust ingress and low pressure water jets from any direction
IP66 - Protected from total dust ingress and high pressure water jets from any direction
IP67 - Protected from total dust ingress and immersion between 15 cm and 1 m in depth

What are your shipping options?

Answer: Please check them here

Do you have wholesale prices?

Answer: yes. Please fill out a Contact Form and choose the Wholesale subject. Be sure to elaborate about your inquiry so we can respond to you with as comprehensive information as possible.

What is your return policy?

Answer: Please check it here

Do you have a product warranty?

Answer: yes. Please check it here

Where can I buy your products?

Answer: you can purchase us here (regularly updated list):

shylero.com
amazon.com - LERO FAMILY LLC (yeah, that's us)
amazon.ca - LERO FAMILY LLC
amazon.au - LERO FAMILY LLC (USA)
sears.com - SHYLERO
ebay.com - LERO FAMILY LLC
newegg.com - SHYLERO

How do I reset my TSA approved cable lock that comes with a clear or mesh backpack

Contact Form

(Returns & Warranty forms located here)

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* Last name*

* E-mail*

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